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Are you part of the 43.5% of contact centre professionals experiencing staff shortages? Or the 24.5% citing a lack of skills for sub-optimum performance? Identifying high-potential candidates might be your ticket to hiring more effectively.

New tools such as Amberjack’s assessment for Customer Service Potential, developed by our in-house specialists, pinpoint potential in your applicants via an engaging and immersive candidate experience.

Our newest immersive psychometric can help you address:

Limited talent pool and skills shortages by identifying individuals with the potential to succeed rather than experience

High turnover of staff by providing an immersive experience that allows candidates to better understand the environment and role

Lack of time and resource through intelligent automation and a streamlined process